At therapy-healing, we are deeply committed to ensuring that every customer is completely satisfied with their purchase. We understand that sometimes a product might not meet your expectations or that unforeseen circumstances may require you to return or exchange your order. Therefore, we offer a flexible and customer-friendly refund and returns policy to make the process as smooth and hassle-free as possible. If, for any reason, you find yourself unsatisfied with your massage oil or lotion, you are welcome to request a refund or initiate a return within 30 days from the date you receive your order. It is important that the product is unused, remains in its original packaging, and is in the same condition as when it was delivered to you. This helps us ensure that all returns can be processed efficiently and that the quality of products remains uncompromised for future customers.

To begin the return process, please contact our dedicated customer service team via email or phone, and they will guide you step-by-step through the necessary procedures. We kindly ask customers to cover the shipping costs associated with returns, including international shipments, unless the product you received was defective, damaged, or incorrect. In such cases, we will take full responsibility for return shipping costs and provide you with a prepaid shipping label. We advise you to retain proof of postage when returning items to avoid any delays or disputes.

Once we receive your returned item and complete our inspection to confirm its condition, we will promptly process your refund to the original payment method used during purchase. Please note that the timeframe for refunds may vary depending on your bank or payment provider, and international refunds can sometimes take longer due to banking regulations and processing times. We appreciate your patience and understanding during this period.

Given the complexities of international shipping, customs regulations, and logistics, international returns may require additional time to complete. We strongly recommend that international customers carefully review their orders upon receipt and contact us immediately if any issues arise. Our team is always ready to assist you with any questions or concerns regarding your order, returns, or refunds.

At therapy-healing, your satisfaction is our top priority. We value your trust and strive to provide products and services that enhance your wellbeing and self-care routines. If you have any doubts or need further assistance, please do not hesitate to get in touch. We are here to help and ensure your experience with us is as positive and rewarding as possible.